Systeem Architectuur
Technische opbouw van ons AI-klantenservice platform
Platform Overview
Core Components
- Natural Language Processing Engine
- Conversation Management System
- Intent Recognition Module
- Knowledge Base Integration
Cloud Infrastructure
- Multi-region deployment
- Auto-scaling capabilities
- Load balancing
- Redundancy & failover
Microservices Architecture
Service Components
Core Services
- Authentication Service
- Conversation Service
- Analytics Service
- Integration Service
Data Flow & Processing
Input Processing
- Message queuing
- Real-time processing
- Batch processing
- Event streaming
Data Storage
- Distributed databases
- Caching layers
- Data warehousing
- Backup systems
Integration Capabilities
API Gateway
- REST APIs
- GraphQL endpoints
- Webhook support
- WebSocket connections
External Systems
- CRM integrations
- Ticketing systems
- Analytics platforms
- Custom integrations